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ChoicePoint Precision Marketing Grows with Contact Center Technology from Noble Systems










Atlanta, GA (PRWEB) January 27, 2005

Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the contact center technology vendor for ChoicePoint Precision MarketingÂ?s newest center. The partnership brings ChoicepointÂ?s total number of Noble workstations to over 500 across four contact center sites.

ChoicePoint Precision Marketing, a ChoicePoint company, selected the blended inbound and outbound Noble solution to manage a wide-range of B2B and B2C campaign and customer contact activities, including insurance and mortgage services, sales, order processing, surveys, database updates. Noble Systems gives CPPM a flexible, custom solution with a universal queue, interactive voice response, digital call recording, fax support, and the power and reliability of a high-performance environment with a real-time report server to consolidate data from multiple locations. CPPM and Noble Systems will implement 128 seats with 576 lines at the new Fort Collins, Colorado center.

Â?Noble Systems gives us a high-performance system for our high-production environments,Â? states Glenn Goodroe, Vice President of Teleservices. Â?We currently manage 17 million inbound and outbound calls per month, with approximately 75,000 man hours Â? and our new center will help us increase this activity significantly. The Noble Systems fully-scalable platform gives us the contact center technology tools we need to grow our business.Â?

James K. Noble, Jr., President and CEO of Noble Systems, says, Â?ChoicePoint Precision Marketing has been a great Noble Systems partner for several years. CPPMÂ?s clients have high expectations, and Noble solution provides the advanced technology, reliability, and flexibility the company needs to meet those demands. We are excited to be a part of ChoicePointÂ?s continuing growth.Â?

About ChoicePoint Precision Marketing and ChoicePoint

ChoicePoint Precision Marketing, a ChoicePoint company, provides a sophisticated array of data and campaign management services, ranging from large-scale database management services and campaign execution outsourcing to distributed sales-force lead generation and loyalty systems. For more information, visit http://www.cp-pm.net.

ChoicePoint (NYSE: CPS) is the leading provider of identification and credential verification services for making smarter decisions in today’s fast-paced world, serving the information needs of business, government and individuals. ChoicePoint is committed to protecting personal privacy and promoting the responsible use of information to help create a safer world.

About Noble Systems

Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the worldÂ?s largest teleservices organization, with operations in over 30 countries. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 (lallum@noblesys.com), or visit Noble Systems online at http://www.noblesys.com.

ChoicePoint is a registered trademark of ChoicePoint Access Company.

Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation.

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